My Sorby Spindlemaster gouge arrived in the mail. What a beautiful job they did in restoring the honed bevel that I had mistakenly sharpened away. All in all it was an easy experience: Sorby responded to my emails the same day and graciously agreed to repair my gouge at no charge if I paid the shipping costs. They confirmed the receipt of my gouge and contacted me directly for the credit card information. My costs to ship to Sorby was significantly under $10. Their costs to me for shipping back to me came to $32.
Two important conclusions: even with the shipping costs I paid about half the cost of a new gouge and if was nice to deal with a company that helped a "newbie" learn a valuable lesson about sharpening.
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